Can I continue working immediately after resetting my password?

Yes, you can! Your password will have been successfully reset and you can use your new password from that point forward.

Can I only reset my password if I'm enrolled in this application?

Yes, before you can choose the "Forgot My Password" option on, you need to enroll and register security questions.

Does the application store my answers?

Yes, but only during enrollment and the answer will be stored using encryption. Therefore, it is not possible to retrieve your original answers.

Does the Help Desk have access to my answers and questions?

No. The software encrypts the answers. Help Desk technicians can only see your questions and specific characters of your answer to verify your identity.

Can I use the password reset utility if my account has been disabled or is blocked?

No, the application can only be used with active and enrolled Emerson accounts.